Thursday, June 15, 2017
BRIGG HOUSEHOLD COMPLAINT LOGGING NEEDS TO BE MADE SIMPLE
Now let's kick off by putting things into perspective.
The bin collection service we get these days is very good when compared with the days of the old Glanford authority and its black bin bags without any chance to recycle.
However, when it comes to logging a minor complaint, North Lincolnshire Council is currently operating a system that is far too elaborate.
As brown waste bins in our part of town that should have been emptied on Tuesday are still awaiting collection, we decided to flag this up to the council.
We were expecting to find the familiar hyperlink so we could give the facts in an email.
But a visit to the council website presented us with a time consuming and elaborate online form.
It insisted on knowing day, date and EVEN THE YEAR of the missed collection and even the hour AND MINUTE when we put the bin out on the street.
Talk about using a sledge-hammer to crack a nut!
Back in the decades when Brigg Urban District Council was in charge, householders could complain in person to the rent man when he called to collect. The UDC not only managed the very extensive stock of council properties but also emptied the bins.