FROM NORTH LINCOLNSHIRE COUNCIL
Last year North Lincolnshire Council's Care Call team received over 76,000 calls for assistance including those activated by door sensors, epilepsy sensors and Telecare equipment; providing a lifeline for many people.
Following a recent customer satisfaction survey North Lincolnshire Council received some extremely positive feedback from its Care Call users about the service they receive.
Care Call is an expert provider of Personal Alarms and Telecare; bringing support into your home.
It offers support 24 hours a day; 365 days a year through the council’s Scunthorpe based security control centre to enable people to keep their independence and feel supported to stay at home.
Many people across North Lincolnshire have come to rely on this service and have given high praise for the support they receive.
Here are some examples of customers’ positive comments:
“Would not be without it – it makes me feel safe.”
“You are lucky; I don’t usually rate any service full marks.”
“When I have pressed the button by accident they have always been very polite and forgiving – thank you.”
“10 out of 10. Excellent.”
“I am so pleased with mine – got so much more confidence – thank you.”
“Making possible to install in every home regardless of age – marvellous service – Care Call cares – thank you.”
“I have had need to call the service and I feel now much safer. I wouldn’t be without it.”
“Very good service – everyone kind and cheerful – thank you all.”
“I find the service is perfect – a very comforting help and knowing I only have to press a button.”
“Reassurance of support at all times by a caring team.”
“Would not be without it – it makes me feel safe.”
“You are lucky; I don’t usually rate any service full marks.”
“When I have pressed the button by accident they have always been very polite and forgiving – thank you.”
“10 out of 10. Excellent.”
“I am so pleased with mine – got so much more confidence – thank you.”
“Making possible to install in every home regardless of age – marvellous service – Care Call cares – thank you.”
“I have had need to call the service and I feel now much safer. I wouldn’t be without it.”
“Very good service – everyone kind and cheerful – thank you all.”
“I find the service is perfect – a very comforting help and knowing I only have to press a button.”
“Reassurance of support at all times by a caring team.”
If you feel like this service could support you to live independently at home or if you have a family member that would benefit from this service, get in touch with the Care Call team on 01724 849768 for more details. For information about the different Care Call packages available, visit the council’s website: www.northlincs.gov.uk/carecall
Free no obligation demonstrations of all the different services can be given to help you decide if they will make a difference to your life.
The council improved the packages provided through Care Call to offer even more valuable services to ensure people feel safe and supported in their own homes as well as when they are out and about.
The services include:
- Life Line - Alarm response to ‘pendant’ call system
- M-call - Support, advice and reassurance via mobile phone
- Telecare - Remote monitoring of a range of sensors, such as fire and fall alarms
- R&R Calls - Reassurance and reminder calls.
- Other services – KeySafe and call blocker
Former Brigg Town Mayor Coun Carl Sherwood, Cabinet Member for Customer Services, Sport and Leisure, said: “It is wonderful to hear all the positive feedback from our service users. This shows what we are doing is making a difference and offering much-needed support.
“We understand how important it can be for you or a loved one to keep their independence. That’s why Care Call offers a range of services to provide emergency help, as well as contact and reassurance.
“The service gives people independence and freedom to live their life by providing non-intrusive support. Without this service many people wouldn’t be able to live in their own homes.
“There are a range of different services and packages available through Care Call that will suit everyone’s needs. Care Call gives people that peace of mind that if something was to happen then the staff at the security control centre are only on the other end of the phone to help in any way they can – even if it just to hear friendly voice.
“If you would like to find out more about the Care Call service, get in touch with our friendly Care Call team.”
For media enquiries please contact:
Kirsty Westfield, Communications Officer
Tel: 01724 296364
Email: kirsty.westfield@northlincs.gov.uk
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Care Call offers support 24 hours a day Care Call offers support 24 hours a day
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