New technology is helping to keep tabs on trolleys that are removed from supermarkets in Brigg, including Tesco, and end up being abandoned at various locations.
Town Clerk Dinah Lilley told Brigg Town Council's latest meeting that she had been to see the manager of the Tesco store about the trolley issue and had been alerted to the existence of a helpful 'App' called Trolleywise, which she had viewed.
It allows people who spot abandoned trolleys to report their location.
Arrangements are then put in place by Trolleywise (not the store) to collect the trolleys, refurbish them and offer them back to the owner.
It was pointed out during the meeting that other stores in Brigg provide shopping trolleys - not just Tesco.
Some trolleys in Brigg end up in the river, while others are sometimes to be seen a long way from the stores that own them. View more about Trolleywise through this link...
Following the meeting, the Town Clerk sent councillors further useful information about using the App, together with a couple of screensnaps (pictured above).
She advised: "If you spot a trolley abandoned anywhere, you open the App, click 'report trolley', photograph it, and you will be asked which shop it belongs to (if known) and whether it is in water, and the App then uploads the location of the trolley to the organisation which collects it, usually within a couple of days."
A more effective solution....an induction loop around Tesco boundary, which initiate coil on trolley and lock wheels.
ReplyDeleteIt was going to be installed on the cancelled new store development.
By law, trolley owners are responsible to retrieving their trolleys....
Most reviews Of this app on the App Store comment “good idea but it doesn’t work”. Surely the way forward is for Tesco to be public spirited and have an in store sign asking for errant trollies to be reported and respond to any reports by going to fetch them.
ReplyDeleteInstead of which Tesco say they will send a contractor the next day. How do they expect a trolley to be in the same place the next day?
ReplyDeleteThis hasn't been true in the case of the trolley abandoned on my driveway at the end of January 2021.
DeleteI reported it to Tesco via their website section "report an abandoned trolley". They confirmed that it was reported to trolley wise on the 26th January.
I then reported it again on 27th February as it was still on my driveway. The response I had was that they would escalate the request and to allow 7 working days for it to be actioned. Well, it's now the end of the 9th working day and guess what!? Yep, the darn trolley is still on my driveway! And to add insult to injury, there's a second trolley been abandoned no more than 20m along the road.
I'm about to send yet another email to Tesco. I wonder what their reply will be this time?
Update - a third trolley joined the other two! I ended up getting in touch with Trolleywise as well as Tesco as Tesco was only receiving "the issue has been escalated" as a response from Trolleywise.
DeleteFINALLY just over 7 wks from when I had my first reply, I came home yesterday and all 3 trollies have gone!!
The whole process was only so lengthy as Trolleywise did not seem to know what they were supposed to be doing. What a farce :-S
I wonder whether the email address trolleywise@wanzl.co.uk still works? Last time I tried it (October) not a lot seemed to happen. Previous time (July) I thought perhaps they had collected.
ReplyDeleteThis is the email address I used just within the last week and it worked.
Delete