Monday, December 03, 2018
WHAT BRIGG PEOPLE WHO CALL POLICE ON 101 CAN EXPECT
The 101 call service which members of the public can use to contact police about non-emergency issues was discussed at Brigg Town Council's latest meeting.
Humberside's Police & Crime Commissioner, Keith Hunter, was present and answered councillors' questions.
Coun Ann Eardley said local people had found it "quite frustrating" to ring 101 and be kept waiting a long time for their call to be answered or find the line "goes dead."
She also wanted better feedback from the police about issues reported to them.
Coun Penny Smith noted that some forces were thinking about discontinuing the 101 service, and sought assurances that Humberside Police was not going to do likewise.
Mr Hunter said there were no plans to discontinue 101.
He said 101 was a national system which had experienced some call-back gremlins that should now have been resolved.
The Humberside force had invested a lot of time and resource, with only 3 to 4 per cent of calls now being "lost" compared to 20 per cent in some other force areas.
Next March would see new software introduced to offer people other ways of contacting Humberside Police.
"This will put us in the forefront nationally," he added.
The Commissioner also answered questions about police staffing levels and the force's pension scheme.
Coun Mike Campion raised the issue of "extra PCs and PCSOs."
Mr Hunter said the biggest recruitment campaign in the force's history had seen numbers rise from 1,420 to 1,900.
PICTURED: Keith Hunter, Humberside's Police & Crime Commissioner, making a point at the latest meeting of Brigg Town Council. To his left is Town Clerk Dinah Lilley, while Brigg Town Mayor, Coun Donald Campbell, is on the right.